Articles

About SiteLock

SiteLock was founded on the principle that Internet security should no longer be an expensive,...
What are vulnerabilities and malware?

A website vulnerability is a weakness or misconfiguration in a website or web application code...
How SiteLock protect me?

SiteLock helps protect more than just your website; it can protect your business. There have...
SiteLock Seal

SiteLock also provides a Trust Seal for sites that are secure.  The SiteLock Trust Seal provides...
What types of problems does SiteLock scan for?

SiteLock performs a Deep Scan that encompasses:   Malware Scan: Proactively monitors for and...
SiteLock 360-Degree Scan Technology Detailed

SQL InjectionWhat is it?SQL injection, is an extremely damaging attack in which hackers will...
How does SiteLock notify customers when it finds an issue?

SiteLock will inform the site owner by email, and with an alert in the SiteLock Dashboard. The...
What happens if SiteLock finds a vulnerability? Will the SiteLock seal tell visitors that a website has failed?

Site visitors will not be alerted to any problem. The SiteLock seal will simply continue to...
Does SiteLock work with any hosting company, server and software?

Yes.
Will SiteLock impact website performance?

No. SiteLock scans won't impact the performance of a website. The SiteLock seal has no impact on...
How do I install the SiteLock seal?

Users simply include the JavaScript snippet that SiteLock provides in the footer area of their...
Can i select which pages Sitelock scan?

SiteLock scan different pages every day (up to the plan limit). You can not select which pages to...
Where do the customers manage the SiteLock service?

Customers can manage SiteLock either through they SiteLock dashboard interface, through the...
How is SiteLock billed?

SiteLock is a subscription service billed for in advance and available in one-year terms.
Can a SiteLock service subscription be upgraded?

Yes. Customers can upgrade from SiteLock Lite (which is the Free version available in all our...
I just registered my website and my network scan shows "No information available". Why is this?

They are currently in the process of scanning your website, servers, and other hardware for...
I just registered my website and have not gotten an e-mail to verify my domain ownership

If, after 30 minutes, you have not received this e-mail, check the 'Current status' box in the...
I Just signed up and my reports are only showing that 26 of my 200 page website was scanned, why?

There are two possible explanations. First, check the limits of the package you have purchased....
I just registered my website and have not been called to verify my phone information

The phone verification can take up to one hour to be sent, depending on volume. If it has been...
How long does the postal verification take? What should I look for in the mail?

The postal verification can take up to 7-10 business days, based on the postal service's...
I just signed up. How do I start showing the SiteLock certification seal on my website?

They will make the seal available as soon as all scanning is complete with no issues. Once that...
I recently signed up for SiteLock and noticed that we are getting some empty submissions from some of the forms on our web site

SiteLock probes your site to determine if fields and forms on your site are vulnerable to...
The malware scan came back with results for my site. What does this mean? How can I fix it?

The malware scan will notify you of any pages or links on your site that have been listed as...
The e-mail scan came back with results for my site. What does this mean? How can I fix it?

The e-mail scan will notify you if your website or servers are sending or referenced in spam...
My SSL scan failed. How can I fix this?

If your business requires SSL encryption of data, you need an up-to-date certificate to ensure...
How does the Virus Scan work?

The Virus scanner works by pulling the files from the daily scans and comparing them to an...
How do I see details on the issues reported?

From any point in the dashboard, you can drill to details. If you see a 'Details' icon, clicking...
Some of the terms are unfamiliar to me. Where can I get more information?

Anywhere on the dashboard, you can hover over a term to get a quick explanation of what is...
Can I change my notification preferences for the alerts?

Click settings at the top of the page and you can modify your preferences based on criticality...
My seal is no longer showing on my site. What happened?

Check the status at the top of the site. It's possible that something has changed and your site...
Many areas of my dashboard show as grayed-out. Why is this?

This will happen when you are subscribed to one of the basic packages. If any part of the...
I'd like to share the dashboard with others in my company. How can I do this?

Click the 'Manage Users' link on the left of the page. There you will see an 'Add Users' button....
My business contains multiple domains or websites. How can I monitor them all?

Click the 'Add a Site' link on the left of the page. There you can enter the required information...
Where can I edit business information?

Click on the 'Manage Account' link on the left of the page. There you can choose the edit option...