Knowledgebase

  Articles

What is the Client Area access URL?
Is https://secure.plusplushosting.net    
I forgot my client area password, how i can recover it?
1- Go to https://secure.plusplushosting.net 2- In the top menu bar, in the right side you will...
Which payment method do you accept?
We accept:   Visa MasterCard Discover American Express Diners JCB PIN debit cards...
How can i pay my invoice?
1- Login in your Client area at https://secure.plusplushosting.net     2- If you...
How can i pay my service automatically with credit card?
To pay your service automatically you have to create a subscription for it. The subscription...
530 Do Not Honor error when i try to pay with CC
If you have attempted to pay with CC through our 2checkout payment processor and you have...
I have paid my invoice but continue showing as unpaid
If you have paid your invoice and it continue showing as unpaid, please open a support ticket...
I have paid twice wrongly what can i do?
  Sometimes clients pay twice wrongly cause there is a subscription already for the service and...
Updating your credit card information for an active subscription
If you have created a subscription to have your service paid every period automatically with your...
Do you accept checks, electronic transfers or bank deposit as payment methods?
Unfortunatelly no, we have worldwide clients and can be complicated to offer these options to all...
Duplicated payments, payment errors and credit card charges
First, please note we do not charge your CC as we do not keep any CC or sensitive information in...
PayPal payments and subscriptions. How it work and how to avoid duplicated payments with it?
When the system generate an invoice for a recurring product or service you will see the PayPal...
In which currency are expressed the prices?
All our products and services price are in USD (United States Dollar) and you will be charged in...
Do you require any minimum contracts?
No, you can pay for hosting on a month-to-month basis. You can also pay, Quarterly,...
How can i proceed to upgrade my hosting package?
1 -Login in your client area at https://secure.plusplushosting.net     2- Then...
How can i proceed to buy more space or bandwidth for my hosting package?
  1 -Login in your client area at https://secure.plusplushosting.net    ...
How can i update my information in the client area?
1- Login in your Client area at https://secure.plusplushosting.net     2- Go to...
How can i add a new contact in the client area?
  1- Login in your Client area at https://secure.plusplushosting.net    ...
How can i add and manage more contacts or users to login in my client area?
1- Login in your Client area at https://secure.plusplushosting.net     2- In the...
Sub-accounts in the client area
Sub-Accounts allow clients to create sub-users under their main account, which then allows that...
How can i reset my cPanel password from the client area if i lost the information?
  1- Login to your Client Area at https://secure.plusplushosting.net    ...
Im not receiving the email sent by your system or support ticket replies
All the emails sent by us, from our client area system, like the invoices, support ticket...
Im receiving a bounced back email when i send an email to the support or sales department
When you reply or send an email to the support or the sales department without using your...
How should i proceed to cancel my hosting service?
1- Login in your Client area at https://secure.plusplushosting.net     2- Go to...