Articles

What is the Client Area access URL?

Is https://secure.plusplushosting.net    

I forgot my client area password, how i can recover it?

1- Go to https://secure.plusplushosting.net 2- In the top menu bar, in the right side you will...

Which payment method do you accept?

We only accept online payment methods through our payment processor 2CO.com (2checkout) using:...

How can i pay my invoice?

1- Login in your Client area at https://secure.plusplushosting.net       2- If you have...

Automated payment explained in detail

Currently automated payments are suspended, every payment is one time. At PlusPlusHosting we do...

How can i pay my service automatically with credit card?

Currently automated payments are suspended, every payment is one time. To pay your service...

530 Do Not Honor error when i try to pay with CC

If you have attempted to pay with Credit/Debit Card through our 2checkout payment processor and...

Error P101 while making a payment

The error P101 while you are making a payment in our client area, happens when somehow you double...

Error while making a payment and dynamic 3d secure

Sometimes when making a payment there may be different errors and the rejection of the payment...

I have paid my invoice but continue showing as unpaid

If you have paid your invoice and it continue showing as unpaid, please open a support ticket in...

I have paid twice wrongly what can i do?

This usually happen if you had a subscription and you have paid the invoice for the service or...

Updating your credit card information for an active subscription

Currently automated payments are suspended, every payment is one time. Independently of our...

Do you accept checks, electronic transfers or bank deposit as payment methods?

Unfortunatelly no, we have worldwide clients and can be complicated to offer these options to all...

Duplicated payments, payment errors and credit card charges

First, please note we do not charge your CC as we do not keep any CC or sensitive information in...

In which currency are expressed the prices?

All our products and services price are in USD (United States Dollar) and you will be charged in...

Do you require any minimum contracts?

No, you can pay for hosting on a month-to-month basis. You can also pay, Quarterly,...

How can i proceed to upgrade my hosting package?

1- Login in your Client area at https://secure.plusplushosting.net       2- Then go to...

How can i proceed to buy more space or bandwidth for my hosting package?

1- Login in your Client area at https://secure.plusplushosting.net       2- Then go to...

How can i update my information in the client area?

1- Login in your Client area at https://secure.plusplushosting.net       2- Click in the...

How can i add a new contact in the client area?

1- Login in your Client area at https://secure.plusplushosting.net       2- Click in the...

How can i add and manage more contacts or users to login in my client area?

1- Login in your Client area at https://secure.plusplushosting.net       2- Click in the...

Sub-accounts in the client area

Sub-Accounts allow clients to create sub-users under their main Client Area account, which then...

How can i reset my cPanel password from the client area if i lost the information?

1- Login in your Client area at https://secure.plusplushosting.net       2- Then go to...

Im not receiving the email sent by your system or support ticket replies

All the emails sent by our client area system, like the invoices, support ticket replies, domains...

Im receiving a bounced back email when i send an email to the support or sales department

When you reply or send an email to the support or the sales department without using your...

How should i proceed to cancel my hosting service?

1- Login in your Client area at https://secure.plusplushosting.net       2- Then go to...